Face-to-Face

China Capability Training


About

Our Face to Face training is deployed as public or private, tailored, interactive and engaging sessions led by a professional trainer with 15 years on the ground experience in China.

Formats

Training is deployed as one-on-one, classroom, workshop or seminar style and can last from one-hour to 5-days depending on the depth of knowledge and capability required by the client.





Courses





China Business & Skills

Public Training

A regularly scheduled China Training that is suitable across sectors and open to the public.

China Business, Skills & Strategy

Private Training

A three-day training suitable across sectors and tailored to the client need.

Delegation Participants

Private Training

For people participating in delegations to or from China

Covering a basic understanding of China & Chinese society today, protocol and communication expectations. For people going to China it can include practical traveling tips including essential health and safety information.

1. Introduction to China today
2. Introduction to Place(s) delegation will be visiting
3. Ethics & Values
4. Building & Maintaining relationships
5. Protocol: Greeting, Meeting, Dining, Gifting
6. Communication
7. What to take & personal presentation
8. Health & Safety best practices



Delegation Planning

Private Training

For anyone involved in planning delegations to or from China

This course is designed for anyone planning a delegation to China or planning the hosting of a delegation from China. It covers logistics, planning, materials to prepare, legal considerations and communication with hosts and delegates. This training should be presented well in advance, ideally as soon as planning begins.

1. Delegation Goals & Strategy
2. Location(s), Timing
3. Logistics: Transportation, Accommodation, Activities
4. Preparation: Communication with Chinese parties
5. Preparation: Supporting Materials
6. Legal considerations & requirements
7. Next Steps



Working in China

Private Training

For anyone working in China

This course focuses on professional success in China. From protocol to communication styles, this course provides the tools and knowledge non-Chinese need to be successful working on the ground in China.

1. Professional & Organisational Goals
2. Challenges & opportunities
3. Work Relationships
4. Protocol: Greeting, Meeting, Dining, Gifting
5. Communication Styles
6. Negotiation & Decision Making



Living in China

Private Training

For anyone living in China

This course is aimed at assignees and spouses who will be or are already living in to China. The realities of life in China for a non-Chinese is presented with discussion on how to make the most of the opportunity, and to have a successful assignment.

1. Introductions
2. Introduction to China Today
3. What is Culture & Culture Shock
4. Ethics & Values
5. Building & Maintaining Relationships
6. Health and Safety
7. Daily Life - Housing, Transport, Food, etc.
8. Intro to Chinese Language



Tourism Frontline

Private Training

For anyone servicing Chinese visitors

This course is aimed at anyone working in or with the tourism industry at any level. Covering the importance and changing nature of the Chinese tourism market, why this market is different from many traditional tourism source markets, what we can do to understand Chinese visitors, provide better service and ensure they have a positive experience.

1. Tourism and the China Market
2. Introduction to China Today
3. Social Ethics & Values
4. Improving Communication
5. Specific skills as appropriate:
- Accommodation
- Food & Beverage
- Retail
- Activity
- Ground Transport
- Airline



Tourism Manager

Private Training

For tourism operators wanting to increase business from China

This course is aimed at owners and managers of Tourism operations. It covers the importance of the Chinese market, and how to adapt products, services and marketing to maximise Chinese tourism revenue.

1. Market segmentation
2. Evolving market
3. Adapting products & services
4. Chinese travel buying & influences
5. Adapting marketing for the Chinese
6. Chinese social media
7. Next steps



Government Foundation

Private Training

A foundation course for government staff

This course is aimed at all government employees, irrespective of their experience with China. It covers understanding China today and how it came to be; understanding influences on the Chinese, maximizing our relationships and basic protocol tips.

1. Introduction
2. Recent History & Current Trends
3. China Demographics
4. Economy
5. Ethics & Values
6. Building & Maintaining relationships
7. Business Meetings
8. Greeting Protocol
9. Dining Protocol



Government Influence

Private Training

Communication, negotiating and influencing for government staff

This course is aimed at all government employees, and would benefit those in a China facing role. It focuses on improving outcomes through relationship building by learning about interactions, and negotiating and influencing skills relevant to the Chinese culture.

1. Communication styles
2. Hierarchy
3. Face & Guanxi
4. Situational Flexibility
5. Avoiding Conflict
6. Translation & Interpretation
7. In Person Communication
8. Written Communication
9. Telephone Communication
10. Negotiation & Decision Making
11. Protocol & Etiquette - gifting, dining, etc.
12. Hosting & Leading Delegations
13. Chinese consumers; markets and marketing
14. Adjustment for Chinese in your country



Chinese Government

Private Training

Understand Chinese government structure and systems

This course is aimed at people who wish to understand more about the Chinese Government structure and systems. It covers legislative and policy trends and is aimed at increasing participants’ knowledge of the workings and influence of Government in China.

1. Government Structure
2. Government Systems
3. Government Mechanisms
4. Legislation & Regulation
5. Corporate Governance - SOE & Private
6. Policy Trends
7. Sector Specific Updates (e.g. Food Security, Safety, etc.)



Business Foundation

Private Training

A foundation course for business with China & Chinese

This course presents the foundation of knowledge needed for effective business with China, with insights in to market dynamics, culture, demographics and the political environment.

1. Introduction
2. Recent History & Current Trends
3. China Demographics
4. Economy
5. Business Ethics & Values
6. Building & Maintaining relationships
7. Business Meetings
8. Greeting Protocol
9. Dining Protocol



Market Entry Modes

Private Training

Market entry mode options

What type of legal entity in China is best for my business? This module helps you decide which legal entity is best for your organization, and understand the process and requirements for setting up, running and ending a company in China

1. RO - Pros & Cons - Set up overview
2. JV - Pros & Cons - Set up overview
3. WOFE - Pros & Cons - Set up overview
4. FIPE - Pros & Cons - Set up overview
5. Ending your entity
6. Hong Kong & Taiwan
7. Further Resources & Vendors



China Market Entry Strategy

Private Training

Market differences, entry stages, legal and management structures

This course covers common challenges, and strategies for success, market differences, entry stages, modes of entry, legal and management structures, and the future of China.

1. China Market Entry Challenges & Opportunities
2. Markets - Effective Targeting
3. Your China Strategy: Stages, Goals & Resources
4. Offshore Direct Options
5. Agents and/or Distributors
6. China Legal Entity Options
7. Predicting the Future in China – China’s next 5 year plan



Marketing/Branding/Media

Private Training

Successful use of Chinese marketing, branding and the media

What type of Marketing/Branding/Media works for my business in China? This module helps you understand the China market and how you can use marketing, branding and the media to be successful there.

1. Market Trends
2. Market Research
3. Branding
4. Media
5. Communications - language, visuals, etc.
6. Chinese buying habits: E-Commerce, Online to Offline, etc.



Finance, Legal, Risk, Planning

Private Training

Intellectual Property, Legal, Financial and Other risks in China

Focusing on Intellectual Property, Legal, Financial and Other risks in China, how they are developing, how you can prepare your organization, and what to expect on the ground in China.

1. Introduction to Risk Assessment for China
2. China’s Legal System
3. Contracts & legal documents
4. Export/Import regulations and authorities
5. Banking & Currency Risks
6. Tax & Financial reporting
7. Intellectual Property Risk Analysis
8 IP Risk Management best practices
9. Risks: Environmental
10. Risks: Physical
11. Risks: Reputation
12. Risks: Political



Human Resources

Private Training

Recruitment, remuneration, labour law, performance management

This course covers Human Resources essentials: recruitment, remuneration, labour law, performance management as well as tools to improve your communication with Chinese.

1. Introduction to HR in China
2. Employment Options
3. Recruiting Overseas Chinese
4. Recruiting Domestic Chinese
5. Recruitment Agencies
6. Interviewing/hiring/retaining staff
7. China HR Policies & Legal Requirements
8. Salary & Benefits
9. Indirect Communication
10. Giving & Receiving Feedback
11. Managing Chinese Staff and performance



Arranging Training

To arrange face-to-face training or to discuss your training needs please contact us...



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